How to manage disputes in your NSW Strata Scheme

Navigating disputes in Strata - A committee's practical guide

Disagreements are a normal part of community living, but in strata schemes, they can quickly escalate if not handled well. Whether it’s noise, parking, renovations or unpaid levies, committees play a key role in keeping the peace.

In this guide, we explore practical steps your strata committee can take to manage disputes calmly, fairly and within NSW strata law.

Common Strata Disputes in NSW

Most disputes arise from:

• Noise or nuisance – loud music, parties or renovations.

• Parking or misuse of common property.

• Pets – approval issues or breaches of pet by-laws.

• Renovations or damage to common areas.

• Levies and unpaid contributions.

• Committee conflicts – unclear roles or miscommunication.

Recognising the issue early allows committees to act before it grows into a major problem.

Step 1: Address Issues Early

Encourage residents to raise issues in writing to the strata manager or committee. Early communication often prevents escalation.

If possible, have an informal chat with those involved — many disputes can be resolved through a simple conversation.

Step 2: Follow the Correct Process

If informal discussions don’t resolve the issue:

1. Check the relevant by-law or legislation. Reference the Strata Schemes Management Act 2015 (NSW).

2. Document everything. Keep clear records of complaints, meeting minutes and correspondence.

3. Issue formal notice if required. For example, a Notice to Comply for by-law breaches.

4. Engage your strata manager to guide the process and ensure compliance.

Transparency and fairness are key. All parties should feel heard and respected.

Step 3: Mediation and NCAT

When internal processes don’t resolve the issue, mediation through NSW Fair Trading is the next step. It’s cost-effective and encourages a cooperative solution.

If mediation fails, the matter may proceed to the NSW Civil and Administrative Tribunal (NCAT), where orders can be made to enforce by-laws or settle disputes.

Step 4: Review and Learn

After a dispute is resolved, committees should review what happened and update by-laws or communication channels if necessary. Preventing future issues is just as important as resolving current ones.

Tips for a Healthy Strata Community

• Keep by-laws clear and accessible to all owners and residents.

• Hold regular meetings and send concise updates.

• Promote mutual respect — remind residents they share a community, not just a building.

• Engage a professional strata manager who can guide you through disputes and compliance.

Final Thoughts

Strata disputes don’t have to divide your community. With a fair process, strong communication and a clear understanding of NSW strata law, committees can resolve issues effectively and keep the building running smoothly.

At Centric Strata, we support owners corporations and committees with proactive management and guidance to keep communities harmonious and compliant.

Need help managing a dispute?

Speak with Centric Strata today — our team can help you navigate the process from mediation to resolution.