What Should Owners Receive from a Strata Manager Every Six Months?

A lot of strata management work happens out of sight. A manager may be arranging repairs, responding to correspondence, preparing meetings and following up decisions, while owners mostly see the levy notices and meeting minutes.

NSW rules now require strata managing agents to report every six months to the owners corporation on the work they have carried out on its behalf. It is an opportunity for owners to see what has been done and where matters stand.

What might the report cover?

The work will vary from scheme to scheme and according to the services the manager has been appointed to provide. NSW Government guidance gives examples such as chairing an annual general meeting and organising common property repairs.

For a particular building, a useful report might help the owners corporation understand which delegated tasks were completed during the period, which matters are still progressing and which issues require a decision. For example, it could make it easier to follow the status of maintenance requests, contractor engagement or meeting actions.

The six-monthly requirement is about reporting the manager’s work. It should not be confused with a promise that every problem will be resolved within six months, or that every task falls within the manager’s authority.

Who receives it?

The reporting obligation is to the owners corporation. That distinction matters: it should not be described as a requirement to send a separate personal report to every lot owner.

Owners who want a clearer picture of the scheme’s activity can ask their strata manager or committee how the report is being provided and how it can be accessed alongside the scheme’s other records.

How can a committee use the report?

A committee can use the report as a practical check-in rather than simply filing it away. Useful questions include:

• Which issues were addressed during the reporting period?

• Which matters remain open, and what is the next step?

• Are any repairs or decisions waiting on the owners corporation?

• Does the work reported reflect the services set out in the management agreement?

A report is most valuable when it helps the committee understand progress, identify delays and make timely decisions.

Clear reporting supports better management

Owners do not need to see every email or phone call to know whether their building is being actively managed. They do need enough visibility to understand what is happening, particularly when work affects safety, maintenance or scheme spending.

The six-monthly report provides a regular point to review that work. For committees, it is also a prompt to raise questions early, before an unresolved matter becomes a larger problem.

At Centric Strata, we see clear communication as part of good strata management: owners and committees should be able to understand both the work completed and the decisions still ahead.